According to the authors of a survey for Hays Contact Centres call-centres are no longer the sweat-shops for post-industrial era. Apparently we now represent 3% of the total UK working population and with 25% of us being educated to degree level the call-centre is now a career choice; not a dumping ground or stop-gap.
I should therefore rejoice that I can call the call-centre ‘work’ and stop trying to rub the words “Contact Centre” or “Customer Services” off my CV with a Stalinesque vigour.
Yes. I should stand tall and stand proud.
I am the call centre guy and welcome to my secret diary.