Welcome to the call centre


According to the authors of a survey for Hays Contact Centres call-centres are no longer the sweat-shops for post-industrial  era. Apparently we now represent 3% of the total UK working population and with 25% of us being educated to degree level the call-centre is now a career choice; not a dumping ground or stop-gap.

I should therefore rejoice that I can call the call-centre ‘work’ and stop trying to rub the words “Contact Centre” or “Customer Services” off my CV with a Stalinesque vigour.

Yes. I should stand tall and stand proud.

I am the call centre guy and welcome to my secret diary.

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