Just thought I’d share this one:
Today a colleague took a call from a lady who was unhappy as she’d bought an item from another company and had just noticed our company was selling the same item for a few quid less.
According to my colleague the lady was particularly angry at us! She believed that as the products appeared similar we must be the same company. My colleague tried reasoning with the caller, telling her that it may well have been the case that our company had purchased the item in question from the same wholesaler, but to no avail the customer would just not have it and demanded to speak to a manager.
Just another day in customer services.