Cock-up or conspiracy?


 

 

There’s this strange phenomenon in customer services. Mistakes seem to seek eachother out. Not content to live an isolated existence they cluster together making one unfortunate customers life a misery. Before we know it the customer is screaming down the phone that they are the victim of an elaborate con.

For a long time I’ve searched for a visual representation of this phenomenon. Step forward Swansea City F.C

Definitely cock-up

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