There was a point today- sometime in the late-morning, when I let my head drop to my desk; my forehead pressing against the keyboard. Today was all about the sheer frustration of working in a call-centre. Frustration with the workload; force-fed calls for an eight hour shift with no gaps in-between calls. Frustration with having to have the same conversation again, and again, and again, and again, and again. Frustration at the greed of companies taking on more orders than they know they can fulfil. Frustration with the mind numbing stupidity of some of our companies systems (sometimes they just really do defy belief). Frustration with not being able to do a single thing to improve these systems. Frustration with management for spending whole days either a.) Staring blankly at their live-feed call stats display or b.) wandering round chatting, rather than jumping in the trenches and actually feeling what it’s like to do the job…. and finally frustration that somehow all the twists and turns of life and the dice rolls of fortune have led to me being sat here in the call centre.