As previously mentioned things have been difficult in the call centre lately; despite it now being busy once again we have been told that the period in the doldrums has resulted in a cash-flow crisis and that to avoid layoffs we will all (at least us ordinary workers) have to take a 20% cut in the hours we work for the next 3 months right up until it all goes mad for the Christmas build-up.
So against this backdrop some light relief was welcome. Fortunately one caller was happy to oblige. I sooooooo wished it was me who’d taken this call as it is the most crazy to date, but I had to just content myself with overhearing it….
A lady had called to complain on the line of one of our clients which deals with gifts. The lady had been sent a box containing a set of bath bombs. To anyone not in the know these are solid concoctions which you throw in your bath they then dissolve and release a fragrance or somesuch thing. Often these days they are made to look a bit like sweets………
And this is where our callers problem lay…..
They explained to my colleague that in their excitement upon receiving their gift they had taken a bath bomb and assuming it was a chocolate had taken a big bite from it…. It had they said tasted bitter and left them with a sore throat.
Their first reaction was to pick up the phone and contact not a medical professional, but us to complain that it was not made clear enough that the bath bombs were not in fact chocolate.
As my colleague pointed out this was an issue that has never been raised before
Part of me feels bad, but I’m still laughing now!