If I miss anything about the call centre it’s the calls and callers that were a little out there- the ones which cut through the monotony of another day being hooked up to the phone-line and stuck on repeat. My all time favourite still has to be the lady who confused a bath-bomb with a tasty treat which still makes me laugh out loud when I recall it.
The best crazy calls begin with the customer bursting into the conversation with righteous indignation and end with them shuffling out the door slightly abashed whilst feebly protesting that its not actually their fault. Their change in tone from anger to sheepishness is however, the ultimate giveawaythat they know they’re in the wrong.
For us in the call centre it’s a small victory:
Hello XXXinc Call Guy speaking. How can I help?
Well, I’ve been trying to send you an email but the address you’ve given me on your paperwork doesn’t work.
Oh dear, I’m sorry about that, I’m not aware of any problems with the email
I can tell you there is. Everytime I send an email it comes back rejected.
Let me check out for you. Would you be able to tell me what address you have there
It’s just http://www.XXXXinc.co.uk
I mean the email address
What do you mean? That is the email address….
Erm, not quite
But it says ”get in touch with us via the web at http://www.XXXXinc.co.uk”
Well that’s a web address you see, an email address will be something like mail@XXXXinc.co.uk, there will always be an @ in it.
Oh..well, it doesn’t make it clear does it..
How I miss these calls. This was my last ever crazy call, but fear not I’ve found a couple of links to more; the Call Centre Helper blog compiled a list of crazy calls including the most legendary tech support call which has been doing the rounds for years whilst the site The Phone Phunnies has another load of transcriptions and tales of crazy callers.
I still think the bath bomb call is the best ever though!