A huge thank you to everyone who has so far contributed to the Call Centre interviews. I Have just added three new interviews which can be seen along with the others here.
All the responses so far have been interesting and thought-provoking such as passage from friendly pariah, in which they succinctly get to the heart of what is, at least in my experience, the problem with call centres:
unfortunately It’s too easy for a company to outsource and forget about the people taking calls. Why should they care, they paid some other company to care and that company only cares about the bottom line. I know that companies have to care about the bottom line but does it have to be set so low?
Whilst on the other hand K’s description of a celebrity encounter finds itself at the top of the list of calls-I-wish-I’d-taken:
I assisted a small-time Aussie “celebrity” apply for credit, and she was declined. Her reaction of ‘Dont you know who I am?’ was pretty priceless!