Towards the end of last year I was approached by Dragonfly Television, makers of’One Born Every Minute, who are in the process of making a new documentary series about complaints and customer service in Britain.
Among other things they’re going to be featuring call centres and are keen to speak to people who have experienced a negative effect from working in the call centre:
We’re interested in showing just what the toll of being on the end of a barrage of abuse can result in, our episode is going to be surrounding utility companies and at the moment they seem to really be at the very forefront of people’s vitriol. So we’d like to understand just how the decisions that are made at an executive level can have a negative effect not only on the customer but also the call centre worker themselves.
If anyone is interested in sharing their story, please contact Jonathan.Skuse@dragonfly.tv