Welcome to my blog. I am Call-Guy, so named because I have spent more time than I care to admit at the sharp-end of the call-centre industry. Maybe you’re one of the many thousands of people who has spoken to me, shouted or screamed at me? We’ll probably never know.
My aim in this blog is to bitch about my job, but whilst doing it to explore the wider issues around the call-centre business. Maybe you work in a call centre too or you have a friend who does, or you’re just interested in the hidden world at the other end of the line. If you fall into any of these categories feel free to leave any comments or drop me a line.