There’s this strange phenomenon in customer services. Mistakes seem to seek eachother out. Not content to live an isolated existence they cluster together making one unfortunate customers life a misery. Before we know it the customer is screaming down the phone that they are the victim of an elaborate con.
For a long time I’ve searched for a visual representation of this phenomenon. Step forward Swansea City F.C
Definitely cock-up
The Secret Diary of a Call Centre 