It’s well documented in this blog that for a time I suffered at the hands of a bad manager in the call centre. I was therefore very intrigued to come across a theory espoused by Vroom – a character in Chetan Bhagat’s novel; One Night at The Call Centre.
Vroom explains: ‘there are four kinds of bosses in this world, based on two dimensions; a) how smart or stupid they are, and b) whether they are good or evil. Only with extreme good luck do you get a boss who is smart and a good human being. However, Bakshi falls ino the most dangerous and common category. He is stupid, as we all know, but he is evil too,’
I know where I’d place my old manager Peggy on the matrix.
Where would your boss go?
The Secret Diary of a Call Centre 